Privacy Policy
Effective Date: December 14, 2025
1. Introduction Wave Company Co., Ltd. and its subsidiaries, including WaveWear Corp. (collectively, "the Company," "we," "us," or "our"), respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [tracme.cc], use our mobile application, or purchase our products.
Clarification of Legal Entity:
WaveWear Corp. is a U.S. subsidiary based in California, facilitating sales and marketing for U.S. customers.
Wave Company Co., Ltd. is the parent company headquartered in Seoul, South Korea. It acts as the primary data controller responsible for product manufacturing, global shipping, and technical operations. Depending on your location, your data may be processed by either entity, but primarily managed by the headquarters in South Korea.
2. Information We Collect We collect information to provide and improve our services.
A. Information You Provide (Optional)
Contact details (Name, Email, Phone Number).
Shipping and Billing Address.
Payment Information (processed securely by third-party gateways).
Inquiry history (emails, customer support chats).
B. Information Collected Automatically (Mandatory) When you use our App or Services, the following data is automatically collected for service operation:
Device Information: Unique identifiers, model name, OS version, carrier info, IP address, language settings, and location data.
Service Usage Records: Service version, settings, usage time, frequency, and usage patterns.
Application Data: App name, URL, icons, wallpaper color, and operation modes (collected via app manifest files to provide device-specific features).
3. Purpose of Collection and Use We use the collected information for:
Service Provision: Processing orders, shipping products from our global distribution center (Korea) to your location, and providing customized app settings.
Improvement: Analyzing user behavior to fix bugs and enhance app performance.
Support: Handling inquiries and preserving records for dispute resolution.
Marketing: Sending updates or promotional offers (only with your consent).
4. International Data Transfers Important Notice for International Users (including U.S. Residents): Please be aware that your personal information will be transferred to, processed, and stored in South Korea, where our headquarters and central servers are located. By using our Services, you acknowledge and consent to this transfer. We comply with the Personal Information Protection Act (PIPA) of the Republic of Korea to ensure your data is protected with security measures comparable to international standards.
5. Data Retention We retain personal information only as long as necessary to fulfill the purposes outlined in this policy. However, we are required by the laws of the Republic of Korea (where our operations are based) to retain certain records for specific periods:
Records of Contracts/Orders: 5 years (Act on Consumer Protection in Electronic Commerce)
Payment & Supply Records: 5 years
Consumer Complaints/Disputes: 3 years
Login/Access Logs: 3 months to 1 year (Protection of Communications Secrets Act)
6. Disclosure to Third Parties We do not sell your personal information. We may share information with:
Service Providers: Logistics companies (e.g., FedEx, DHL for international shipping), payment processors, and cloud infrastructure providers.
Legal Compliance: When required by law, subpoena, or to protect our rights and safety.
7. Your Rights You have the right to access, correct, or delete your personal information at any time.
How to Exercise: Contact us at contact-global@wavecompany.net.
Notice to California Residents (CCPA): If you are a California resident, you have the right to know what personal information we collect, the right to request deletion, and the right to non-discrimination for exercising these rights. We do not sell your personal information.
8. Security Measures We implement robust technical and managerial measures, including encryption, access controls, and regular security audits, to protect your data from loss, theft, or misuse.
9. Governing Law and Jurisdiction These Terms shall be governed by the laws of the State of California, except to the extent required by the mandatory consumer protection laws of the Republic of Korea where applicable.
10. Contact Us If you have questions about this policy, please contact us:
U.S. Office: WaveWear Corp. 4056 Via Ingresso, Cypress, CA 90630, USA
Global Headquarters: Wave Company Co., Ltd. #716 DMC Hi-Tech Industry Center, 330 Seongam-ro, Mapo-gu, Seoul, South Korea (Zip 03920) Email: contact-global@wavecompany.net
FAQ
TracME and smartwatches have a complementary relationship.
TracME collects data directly from joints, providing more precise measurements for stationary exercises. In contrast, smartwatches excel in activity tracking based on GPS, which is ideal for distance-based movement.
| / | TracME | Smartwatch |
|---|---|---|
| Where to wear | Limbs: Knee and Elbow | Wrist |
| Measured Data & Features | Precise joint angles (1 degree accuracy) | GPS distance & acceleration |
TracME uses embedded soft sensor technology within the support to record exercise repetitions.
The system analyzes the user’s movements during 'calibration' before the exercise and compares it with benchmark values.
Accurate tracking requires proper setup and form. If reps aren't counted, the app provides real-time guidance.
Yes, they are sold as sets to maintain body symmetry and improve posture balance during exercise.
We value your feedback. Email us at contact-global@wavecompany.net.