FAQ
FAQ
TracME and smartwatches have a complementary relationship.
TracME collects data directly from joints, providing more precise measurements for stationary exercises. In contrast, smartwatches excel in activity tracking based on GPS, which is ideal for distance-based movement.
| / | TracME | Smartwatch |
|---|---|---|
| Where to wear | Limbs: Knee and Elbow | Wrist |
| Measured Data & Features | Measurement of joint movement | GPS distance & acceleration |
TracME uses embedded soft sensor technology within the support to record exercise repetitions.
The system analyzes the user’s movements during 'calibration' before the exercise and compares it with benchmark values.
Accurate tracking requires proper setup and form. If reps aren't counted, the app provides real-time guidance.
Yes, they are sold as sets to maintain body symmetry and improve posture balance during exercise.
We value your feedback. Email us at contact-global@wavecompany.net.
Shipping & Returns
Free shipping on orders over $50. Returns accepted within 30 days with original packaging. For more details, please visit our shipping policy page.
SHIPPING & RETURNS
Shippings are handled by South Korea Postal Service.
Depending on the country, shipping method, shipping times and costs may differ.
We’ve included a direct link to your tracking number, so please be sure to click it.
You can track your order by searching your tracking number here.
| K-Packet | Express Postal Service (EMS) |
|---|---|
| Time: 7-14 business days Costs: $13 (Free over $289) |
Time: 3-7 business days Costs: $26 |
| Australia, Brazil, Canada, China, France, Germany, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Russia, Singapore, Spain, Taiwan, Thailand, UK, USA, Vietnam | Belgium, Cambodia, Denmark, Finland, Hungary, Slovenia, Laos, Macao, Mongolia, Myanmar, Norway, Portugal, Switzerland |
Below is the list of countries we ship. If your country is not in the list, contact us via Chat or email us at contact-global@wavecompany.net.
| A - L | M - V |
|---|---|
| Australia, Belgium, Brazil, Cambodia, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Hungary, Indonesia, Japan, Laos | Macao, Malaysia, Mongolia, Myanmar, New Zealand, Norway, Philippines, Portugal, Russia, Singapore, Spain, Switzerland, Taiwan, Thailand, UK, USA, Vietnam |
Your order can be canceled or edited only if it has not yet been shipped. Please double check before you proceed.
You can return your purchase within 14 days if the product is unused and in undamaged condition.
Outside of Korea, you must pay the shipping cost for returns/exchanges, except for mis-deliveries or damages.
First, email contact-global@wavecompany.net with "Return" in the subject line. Include a note with your order number and name in the package.