Warranty
📄 TracMe Limited Warranty
Effective Date: 2025-08-01
Wave Company, Ltd (“Wave Company,” “we,” “our,” or “us”) provides this limited warranty to original purchasers of the TracMe device and related accessories (“Product(s)”) purchased through our authorized channels in South Korea.
1. What This Limited Warranty Covers
We warrant that the TracMe hardware device is free from defects in
materials and workmanship under normal consumer use for a period of
one (1) year from the original date of retail purchase (“Warranty
Period”).
If a product defect covered under this warranty occurs within the
Warranty Period, Wave Company will, at its discretion:
Repair the Product free of charge;
Replace the Product with a new or refurbished unit; or
Refund the original purchase price.
This warranty is provided in accordance with the Korea Fair Trade
Commission's Consumer Dispute Resolution Standards and relevant
South Korean consumer protection laws.
2. Coverage Details
3. What This Warranty Does Not Cover
This Limited Warranty does not apply to:
Normal wear and tear, including degradation from washing, sweat,
or frictionCosmetic issues such as scratches, fading, or minor blemishes
Accidental damage or misuse (e.g., water immersion, dropping,
excessive force)Unauthorized modification or repair
Damage from improper handling or external factors
Products purchased from unauthorized resellers or second-hand
channels
4. How to Make a Warranty Claim
To file a warranty claim, please contact our customer support at contact-global@waveconmpany.net/+82 010-4044-7331 and provide:
Proof of purchase
A detailed description of the issue
Photo or video documentation of the defect
If your claim is approved, we will arrange a free return and replacement or
repair. For valid warranty claims, Wave Company covers shipping costs
both ways.
5. Replacement and Repurchase Policy
if your issue is not covered under this Limited Warranty (e.g., due to user
error or post-warranty), you may repurchase replacement parts at the
following prices:
Component : Price (USD)
TracMe Device (1 unit) : $30
Sensor Sleeve (1 unit) : $30
Charging Cable : $8
6. Legal Rights
This warranty is provided in accordance with South Korean laws, including:
Consumer Protection Act
E-Commerce Consumer Protection Guidelines
Consumer Dispute Resolution Standards as announced by the Korea Fair Trade Commission (KFTC)
Consumers may be entitled to additional legal rights under these statutes.
These rights are not affected by this Limited Warranty.
In cases where the product defect cannot be repaired or reoccurs, the
consumer may be entitled to a full refund or product exchange according
to local regulations.
7. Contact Information
Wave Company, Ltd
Email: Tracme@wavecompany.net
Phone: +1 310-817-6979
Customer Center
070-4044-7331
Monday - Friday: 10:00 - 17:00
(lunch time: 12:00 - 14:00)
Closed on Saturdays, Sundays and holidays
Company information
Trade name: Wave Company Ltd.
Representative: Nancy Cho
Address: #716, Seongam-ro 330, Mapo-gu, Seoul, ROK
Business Registration Number: 215-87-44601
Mail order report number: 2017-Seoul Mapo-0875
Inquiries about entry and partnership: tracme@wavecompany.net
