Warranty
📄 TracMe Limited Warranty
Effective Date: 2025-08-01
Wave Company, Ltd (“Wave Company,” “we,” “our,” or “us”) provides this limited warranty to original purchasers of the TracMe device and related accessories (“Product(s)”) purchased through our authorized channels in South Korea.
1. What This Limited Warranty Covers
We warrant that the TracMe hardware device is free from defects in materials and workmanship under normal consumer use for a period of one (1) year from the original date of retail purchase (“Warranty Period”).
If a product defect covered under this warranty occurs within the Warranty Period, Wave Company will, at its discretion:
Repair the Product free of charge;
Replace the Product with a new or refurbished unit; or
Refund the original purchase price.
This warranty is provided in accordance with the Korea Fair Trade Commission's Consumer Dispute Resolution Standards and relevant South Korean consumer protection laws.
2. Coverage Details
3. What This Warranty Does Not Cover
This Limited Warranty does not apply to:
Normal wear and tear, including degradation from washing, sweat, or friction
Cosmetic issues such as scratches, fading, or minor blemishes
Accidental damage or misuse (e.g., water immersion, dropping, excessive force)
Unauthorized modification or repair
Damage from improper handling or external factors
Products purchased from unauthorized resellers or second-hand channels
4. How to Make a Warranty Claim
To file a warranty claim, please contact our customer support at Tracme@wavecompany.net / 070-4044-7331 and provide:
Proof of purchase
A detailed description of the issue
Photo or video documentation of the defect
If your claim is approved, we will arrange a free return and replacement or repair. For valid warranty claims, Wave Company covers shipping costs both ways.
5. Replacement and Repurchase Policy
If your issue is not covered under this Limited Warranty (e.g., due to user error or post-warranty), you may repurchase replacement parts at the following prices:
Component : Price (USD)
TracMe Device (1 unit) : $30
Sensor Sleeve (1 unit) : $30
Charging Cable : $8
6. Legal Rights
This warranty is provided in accordance with South Korean laws, including:
Consumer Protection Act
E-Commerce Consumer Protection Guidelines
Consumer Dispute Resolution Standards as announced by the Korea Fair Trade Commission (KFTC)
Consumers may be entitled to additional legal rights under these statutes.
These rights are not affected by this Limited Warranty.
In cases where the product defect cannot be repaired or reoccurs, the consumer may be entitled to a full refund or product exchange according to local regulations.
7. Contact Information
Wave Company, Ltd
Email: Tracme@wavecompany.net
Phone: +1 310-817-6979
FAQ
TracME and smartwatches have a complementary relationship.
TracME collects data directly from joints, providing more precise measurements for stationary exercises. In contrast, smartwatches excel in activity tracking based on GPS, which is ideal for distance-based movement.
| / | TracME | Smartwatch |
|---|---|---|
| Where to wear | Limbs: Knee and Elbow | Wrist |
| Measured Data & Features | Precise joint angles (1 degree accuracy) | GPS distance & acceleration |
TracME uses embedded soft sensor technology within the support to record exercise repetitions.
The system analyzes the user’s movements during 'calibration' before the exercise and compares it with benchmark values.
Accurate tracking requires proper setup and form. If reps aren't counted, the app provides real-time guidance.
Yes, they are sold as sets to maintain body symmetry and improve posture balance during exercise.
We value your feedback. Email us at contact-global@wavecompany.net.