CONTACT US
GENERAL ENQUIRIES
For general questions or support, please email tracme@wavecompany.net
Please include your order number and any relevant details so we can assist you quickly.
We’ll get back to you as soon as possible — even across different time zones.
Office Hours
Asia-Pacific (Seoul): Mon–Fri | 9:00 AM – 6:00 PM (KST)
USA (West): Sun–Thu | 7:00 PM – 2:00 AM (PST/PDT)
Europe (Berlin): Mon–Fri | 1:00 AM – 10:00 AM (CET/CEST)
Messages received outside business hours will be answered on the next available day.
LIVE CHAT
Need a quicker response? Reach us directly:
Our team works across time zones and will reply as soon as we see your message.
ORDER TRACKING
Once your order has been shipped, you’ll receive a Shipping Confirmation Email with your tracking number and a direct Track My Package link.
Didn’t receive your confirmation? Please check your spam/junk folder, or contact us at tracme@wavecompany.net
SHIPPING POLICY
Local postal schedules may affect total delivery time. Please allow 1–2 extra business days for warehouse processing before dispatch. All times below are in standard working days.
We’ve included a direct link to your tracking number, so please be sure to click it.
You can check the tracking site at >here<
Outside of South Korea, we offer:
K-packet (business 7-14 days)
EMS (business 2-7 days)
Delivery times may vary depending on destination and customs clearance.
Note: Customers are responsible for any additional costs that may apply upon entry into their country, such as customs duties, import taxes, or VAT. Please retrieve your package in time to avoid return or storage fees.
OTHER ENQUIRIES
For wholesale, collaborations, or custom B2B projects, please contact:
📩 tracme@wavecompany.net